The market competition will be stiff for sure, but the idea behind the technology is to process information and orders faster. AI helps businesses become more efficient and beneficial to their customers. To learn more, check out this resource on the evolving eCommerce technology. Our customer service solutions powered by conversational AI can help you deliver an efficient, 24/7 experience  to your customers. Get in touch with one of our specialists to further discuss how they can help your business. As long as you have good products or services and great content, an AI chatbot can engage with your visitors and turn them into leads.

Besides helping with customer acquisition, predictive analytics also benefits your remarketing efforts. You can target online shoppers who have visited your eCommerce site with personalized ads to influence their decision-making process. ChatGPT, Zendesk AI, and Dialogflow are some of the best AI chatbots that provide a full-scale customer support solution for major companies like Stripe, Twitter, and Microsoft. Insights from generated customer data help increase your marketing effectiveness, resulting in higher conversion rates and profits.

B2B ecommerce: trends and priority strategies for 2023

We use Agile for product life cycle management to rapidly develop, deploy, and scale products to market. We create robust AI-powered eCommerce solutions that are backed by solid data and insights. Enhance Retail & eCommerce with best-in-class product data and AI solutions. Get the latest research, industry insights, and product news delivered straight to your inbox. Make support personal across self-service, contact centers, and in the field with built-in AI and real-time data.

  • ECommerce businesses deal with vast data daily, from sales transactions to customer information.
  • Ecommerce companies use such filtering to offer a combination of products that match the purchase history of a user.
  • To maintain customer trust, eCommerce business owners must disclose what data their AI engine can access and for what purpose.
  • You can’t find it anywhere, and you have no idea which online store sells the item.
  • AI can streamline the checkout process, making it faster and more efficient.
  • Trendalytics is a product intelligence platform that uses AI to pull retail industry data from social media and Google trends.

Learn more about how ChatGPT are transforming banking customer service experiences and creating an engaging and intuitive user experience. When you offer good experiences, you can expect your customers to return, make more purchases, and recommend your ecommerce site to their friends and family members. AI chatbots can help your potential buyers find the products or services they are looking for. You need to encourage repeat purchases and use upselling and cross-selling techniques to increase sales, especially, during these troubled times.

AI in Retail and E-Commerce: 16 Examples to Know

This technology allows eCommerce store owners to advertise their products using precision ad targeting, making it easy to advertise with a limited marketing budget. Initially, such ads were only available on Google and Facebook, but there are currently many other platforms for smart advertising available, including Refule4, Sizmek, and AdGooRoo. The advantages of smart advertising include precision targeting of potential customers and less spending on advertising and marketing. The strongest benefits of AI in eCommerce come down to what generates the most revenue. Of course, other benefits can’t be excluded, such as predictive marketing support, AI-powered fraud detection software that helps reduce losses, and chatbots that also save overhead costs.

ai solutions for ecommerce

Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade. He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem’s work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.

AI Use Cases in Ecommerce

But aside from that, AI could also aid in ensuring websites and apps are well encrypted and secure to enable customers to make online payments safely. This makes it easier for business owners to understand how their company is performing, allowing them to make the necessary decisions for areas that need improvement. Such insight could also give them an in-depth overview of customer purchasing patterns, enabling them to create personalized recommendations for each user. Such a solution enables eCommerce businesses to generate unique and dynamic product descriptions automatically and quickly. This is less time-consuming and more efficient, unlike the conventional way of writing a compelling product description, which can take a while. With such innovation, businesses can offer more value to their customers by providing their desired products and delivering them on time through reliable means.

This has happened to me many times, and I must say, it’s pretty frustrating. Using Natural Language Processing (NLP), chatbots can understand the customer’s message and give the best answer possible. Importantly, these conversational tools learn from their experience, so they get only better and smarter with time. Image search and recognition in eCommerce involve using AI to identify and match a product image uploaded by a customer to similar items on the site.


AI-powered sales forecasting allows retailers to make data-driven decisions based on real-time data. With the help of machine learning algorithms, retailers can analyse sales data, customer behaviour, and external factors such as economic trends to forecast future sales. This, in turn, helps retailers optimise inventory levels, plan promotions and discounts, and identify new growth opportunities. By adopting AI-powered inventory management systems, you can gain a competitive advantage over your peers, reduce costs, and improve profitability. The ability to respond quickly to changing customer demand and trends enables businesses to deliver a superior customer experience, ultimately driving growth in a highly-competitive eCommerce landscape. AI improves mobile eCommerce by providing personalized product recommendations, voice and image search capabilities, and AR/VR experiences.

Read our guide to user reviews and app ratings and learn more on how they can support your online business. So, if you can afford to create each product description on your own, that’s fantastic. However, if you find it highly challenging or daunting – use auto-generated product description software, and you’re all set. It’s certain that voice assistant technology is here to stay and will rise in the next few years. So if you want to get ahead of your competitors and gain a competitive advantage, be sure to introduce voice search in your eCommerce website.

Auto-generated product descriptions

The definition of AI is broad, and encompasses data mining, natural language processing, and machine learning. Matellio is a custom software development company that offers a wide range of services for AI development. Below mentioned are the names of some of the services we can offer with the technology in the retail domain. The right solution for you will depend heavily on the goals you have for your online store. However, it’s worth remembering you can always combine a number of different tools for various purposes.

ai solutions for ecommerce

To avoid a mismatch of expectations, incorporate all stakeholders into your AI strategy and get them involved in setting goals. AI in B2B e-commerce has its challenges, and more cost-effective alternatives often exist. Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days. We build AI eCommerce solutions with an interdisciplinary approach that brings a unique perspective to each project. Cut costs and drive efficient growth with the customer-first order management system. Seamlessly integrate ChatGPT with custom plugins to capture and convert search traffic to your storefront.

Automated Product Descriptions

The investment needed for photoshoots, scale of product catalogs, and the diverse tastes of audiences adds to this burden. Trendalytics is a product intelligence platform that uses AI to pull retail industry data from social media and Google trends. Retailers can access this data to discover product trends, view competitor pricing and help increase sales. Using AI, Emotive allows e-commerce brands to send interactive conversational ads, text messages, SMS payments and customer services to consumers.